Arnarvöllur 4b, 235 Keflavík, Iceland
We recently rented a car from SADcars for our Iceland vacation and were extremely thrilled when we received a free upgrade (larger car with included navigation system). Pick-up and drop-off was very fast and easy. The employees we dealt with were very friendly. We also really enjoyed the email notification that we received during our trip on road service and closed off roads. We had a very pleasant experience and I would definitely rent from SADcars again.
Overall experience with the rental was good and the car worked fine during the whole 12 day trip. The only problem happen when returning car, a total chaos, no places to park at the return, a very understaffed counter to handle all the returns, no one really knew what to do and how to return the car. At the end some one came from the back office and jumped on the returns. Luckily we were not late from our flights after all the hassle.
Two major issues with this joke of a rental agency. First one being, they rented us a car with a factory recall. We realized that the horn didn't work. Not a huge deal, but when Googling the issue, turns out there was a factory recall, and the wiring with the horn and airbag had been malfunctioning, resulting in non-working horn, but more concerning, potential for drivers side air bag to deploy at random. It was on the Dacia Duster. Second issue is that the customer service we rec'd when returning our vehicle was just awful. Admittedly being from the US, I made a mistake on the return time and listed it as 2:00 instead of 14:00. However, I was very clear that we would be picking up the car at 13:15 and the rental was to be for 48 hours. When speaking with the woman at the desk, I was trying to explain to her the mistake. I took full responsibility for this error. She continually talked over me and just kept reading the line that says if you return the vehicle over 1 hour late, they charge you for an extra day. Literally, every time I started talking, all she would do was repeat that sentence. I asked if there was a manager I could speak with and again, she repeated the sentence. I thought maybe being that it was our first time renting a vehicle in another country that they would be understanding of the mistake and work with us on it, but they wouldn't budge. I was never allowed to talk to a manager. We were charged for a 3 day rental when we had the car for less than 48 hours. So not only did they send us out in an unsafe vehicle, which I assume would be illegal in any country, they also lacked the customer service to even speak with me regarding the extra charges due to the time being written incorrectly. Maybe that's how they make their money. Iceland was wonderful, it's just too bad that our last bit of time there turned out this way. The woman was awful. I understand fine print, and I understand agreements and rules, but I also have the capacity to understand that sometimes people make mistakes. Especially being from another country, it was just a simple honest mistake. We will never rent from SADcars again and I will tell everyone I know to stay away from SADcars as well. I would like to think that after seeing this review they will reach out and try to make things right, but I guess time will tell. In the meantime, go with who you know. Bigger more reputable companies. The cost difference (which isn't much) is totally worth the customer service AND peace of mind knowing that you're receiving a vehicle that is safe.
Our car hire experience was great from the airport pickup, the helpfulness of the gentleman that served us with some great places to to stop for local type food. Car was great very easy process allround.
Given that flights arrive in a bunch at the same time in the morning, there is a backup to pick up and/or return the car. We rented a 4x4 and were concerned that they would nitpick scratches etc. when the car was returned, which I understand is common in Iceland. That didn't happen here and the clerks were professional. In any event, make a video of your car when you pick it up just to make sure there is no misunderstanding of what was there and what wasn't. Also a good idea to always fill up the car as soon as you get it just to make sure it really is full, especially in Iceland where petrol is crazy expensive. BTW there is a reason gravel roads all begin with the letter F. Be careful.